QUESTIONS:
1. What type of services do you provide?
2. Is this a taxi service?
3. What are your hours of operation?
4. Can I have a different schedule for multiple days for my child?
5. Can I call your service if my child gets sick at school or an on-call situation?
6. Will you pick up for one day only?
7. When are payments due?
8. What areas do you service?
9. How do I make a reservation?
10. How do I cancel a reservation?
11. What days of the week do you offer service?
12. How many children can be transported at once?
13. Are adults transported in the vans?
14. Are the vans ever left unattended?
15. What are your guidelines for a child's release?
16. How far in advance do I need to schedule transportation?
17. Are there written company policies and procedures?
18. How do I pay for service?
19. Is my personal information kept confidential?
20. Where can I get information about employment with Youth Express Transport?
21. Do you have a wheelchair lift?
ANSWERS:
1. Youth Express Transport provides pre-arranged transportation service exclusively for children (ages 2 - 17). We provide service to and from school, daycare, extra-curricular activities, social functions, or anywhere your child needs to go.
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2. Not exactly. Our service was designed to work with groups of children from one location to multiple locations and vise versa. We will pick up your child and take them to a pre-arranged location as long as you understand you are paying for a seat on a shuttle van in a "window of time" and that your child most likely will not be taken directly to their destination. We will not schedule transportation that we know we cannot accommodate your time schedule.
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3. 7:00am-6:00pm
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4. Yes, as long as we can accommodate your request. There will be additional charges for changes to schedules.
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5. Yes. This requires the $20 registration fee so we have all your information on file when you call. In addition to Youth Express Transport having your information on file, your child's school must also have Youth Express Transport on there emergency data card. This gives us permission to pick up your child from school and transport. There is no guarantee we can always accommodate your requests, but we will do our best.
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6. Yes, we have a one day rate that is available.
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7. Payments are due before services start. Remember, this is a prearranged, pre-paid service.
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8. Federal Way, Des Moines, Midway, Milton, Kent Westhill, and Auburn Westhill. (More areas will be added as ridership increases.)
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9. You may call 253-941-2607 to get a reservation to sign your child up with Youth Express Transport Service.
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10. To cancel a reservation, please call 253-941-2607 at least 24 hours in advance.
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11. Mon-Fri. (Saturday for reserved group trips.)
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12. The van has the capacity for 11 passengers and the driver.
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13. No. For security reasons, only minors are transported.
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14. No. Drivers are not allowed to leave the immediate area (4 feet) of the van when children are on board. A Youth Express Transport driver may assist children in entering and exiting the vehicle but is NOT allowed to escort them away from the Youth Express Transport vehicle.
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15. Children 13 years and older may be released to a specific location with a signed parental waiver. Example: Mary Johnson, 15 years old, is picked up from Princeton Jr. High School and released to Mill Creek Park Playfield or Southern Park Mall.
Children under 13 years old are released to an authorized person, not a location. Example: Molly Hudson, 7 years old, is picked up from Mrs. Henry's home and is released to Cherise Brown at Tender Luv'n Daycare.
*It is the parent's responsibility to make sure that the 'release to' person is present at the ride termination location!
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16. Scheduled transportation should be made 24 hours in advance, if possible.
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17. Yes. You will be provided a copy of the policy and procedures after registering with Youth Express Transport Service.
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18. Payments are in advance through PayPal.
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19. Yes. Youth Express Transport will not sell, give away, or market any personal information of its clients or minor children without written consent.
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20. If you're looking for a fun and rewarding job working with kids, please call us at 253-941-2607. We are always looking for great people to help us to grow.
ANSWERS:
1. Youth Express Transport provides pre-arranged transportation service exclusively for children (ages 2 - 17). We provide service to and from school, daycare, extra-curricular activities, social functions, or anywhere your child needs to go.
Return to Top
2. Not exactly. Our service was designed to work with groups of children from one location to multiple locations and vise versa. We will pick up your child and take them to a pre-arranged location as long as you understand you are paying for a seat on a shuttle van in a "window of time" and that your child most likely will not be taken directly to their destination. We will not schedule transportation that we know we cannot accommodate your time schedule.
Return to Top
3. 7:00am-6:00pm
Return to Top
4. Yes, as long as we can accommodate your request. There will be additional charges for changes to schedules.
Return to Top
5. Yes. This requires the $20 registration fee so we have all your information on file when you call. In addition to Youth Express Transport having your information on file, your child's school must also have Youth Express Transport on there emergency data card. This gives us permission to pick up your child from school and transport. There is no guarantee we can always accommodate your requests, but we will do our best.
Return to Top
6. Yes, we have a one day rate that is available.
Return to Top
7. Payments are due before services start. Remember, this is a prearranged, pre-paid service.
Return to Top
8. Federal Way, Des Moines, Midway, Milton, Kent Westhill, and Auburn Westhill. (More areas will be added as ridership increases.)
Return to Top
9. You may call 253-941-2607 to get a reservation to sign your child up with Youth Express Transport Service.
Return to Top
10. To cancel a reservation, please call 253-941-2607 at least 24 hours in advance.
Return to Top
11. Mon-Fri. (Saturday for reserved group trips.)
Return to Top
12. The van has the capacity for 11 passengers and the driver.
Return to Top
13. No. For security reasons, only minors are transported.
Return to Top
14. No. Drivers are not allowed to leave the immediate area (4 feet) of the van when children are on board. A Youth Express Transport driver may assist children in entering and exiting the vehicle but is NOT allowed to escort them away from the Youth Express Transport vehicle.
Return to Top
15. Children 13 years and older may be released to a specific location with a signed parental waiver. Example: Mary Johnson, 15 years old, is picked up from Princeton Jr. High School and released to Mill Creek Park Playfield or Southern Park Mall.
Children under 13 years old are released to an authorized person, not a location. Example: Molly Hudson, 7 years old, is picked up from Mrs. Henry's home and is released to Cherise Brown at Tender Luv'n Daycare.
*It is the parent's responsibility to make sure that the 'release to' person is present at the ride termination location!
Return to Top
16. Scheduled transportation should be made 24 hours in advance, if possible.
Return to Top
17. Yes. You will be provided a copy of the policy and procedures after registering with Youth Express Transport Service.
Return to Top
18. Payments are in advance through PayPal.
Return to Top
19. Yes. Youth Express Transport will not sell, give away, or market any personal information of its clients or minor children without written consent.
Return to Top
20. If you're looking for a fun and rewarding job working with kids, please call us at 253-941-2607. We are always looking for great people to help us to grow.
